Shipping policy

Complimentary delivery, on every rug
Every rug we sell ships free to any address in the contiguous United States. There is no minimum, no threshold to reach, and no surcharge for larger sizes. The price you see is the price delivered to your door.
We are unable to ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, APO/FPO addresses or destinations outside the United States at this time.

Dispatch
Our rugs are kept in stock in our own warehouses, so an order placed before 2:00 pm Eastern on a business day leaves us the same day, and every order ships within one business day. Orders placed on weekends or holidays ship on the next business day.
If you would prefer your rug to arrive on a particular date, a move-in, a renovation, a gift, contact us before you order and we will hold dispatch to suit you.

In transit
Rugs travel with FedEx or UPS, rolled and wrapped for the journey. As soon as your order leaves the warehouse you will receive an email with your tracking number; most deliveries arrive within two to six business days of dispatch, depending on your distance from our warehouses in South Carolina and California.
Carriers deliver to the door and will not require a signature, so there is no need to wait in. If you need delivery held at a carrier location instead, the tracking link lets you arrange that directly with FedEx or UPS.

Arrival
Rugs are shipped rolled, and a new rug may hold a gentle curl at the edges for its first days on the floor. Unrolled and laid flat, with a rug pad beneath, ideally, it will settle naturally within a week or two. Reverse-rolling the edges for a few hours will hasten it along.
If your rug arrives damaged, or if the package looks like it has had a hard trip, please keep the packaging and contact us within 48 hours of delivery with a photograph. We will send a replacement or a prepaid return label straight away; you will not be asked to absorb the cost of a carrier's mistake.

Returns
If the rug is not right in the room, you have 30 days from delivery to send it back. Eligible items return free of charge, we email a prepaid label, you roll the rug and hand it to the carrier, and the refund is issued to your original form of payment within 10 business days of its arrival back with us. There is no restocking fee inside the 30-day window.
Items marked final sale, and orders shipped outside the contiguous United States, are not eligible for return. Please see our Return policy for the full terms and how to begin a return.

Questions
Our team is available seven days a week by chat and email. Reach us through the Contact page with your order number and we will reply promptly.